Privacy Policy

hibaji collects various types of information from its users, which falls into two main categories: information provided directly by you, and information collected automatically.

1.1 Information You Provide Directly

This covers information you voluntarily provide when registering an account and when using our services afterwards:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Payment information — such as bKash, Nagad, or Rocket account numbers

1.2 Automatically Collected Information

When you use the hibaji website or app, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login time and session data
• User activity and navigation patterns
• Information collected through cookies and similar technologies

hibaji uses the information collected only for specific and legitimate purposes. Those purposes are described in detail below:

2.1 Account Management and Identity Verification

Your personal information is needed to create, manage, and secure your account. This is an essential part of the platform's security and helps prevent unauthorised access.

2.2 Processing Financial Transactions

Payment information is used to complete deposit and withdrawal transactions. hibaji ensures this information is applied only to the specific transaction it relates to.

2.3 Providing Customer Support

Our 24/7 live chat and email support team may access your account information to resolve your issues. This ensures effective service in both Bengali and English.

2.4 Responsible Gaming Monitoring

By analysing gameplay patterns and behaviour, we can identify problematic gambling behaviour and provide the necessary support. Under our Responsible Gaming policy, this monitoring is carried out for the benefit of the user.

2.5 Technical Improvement and Security

Collected information is used to improve platform performance, diagnose technical issues, and prevent fraud.

3.1 Encryption Technology

hibaji uses SSL (Secure Socket Layer) encryption technology to keep every exchange of information between you and our servers secure. This technology ensures that no third party can access your information without authorisation.

3.2 Retention Period

Information is retained for as long as your account remains active and for as long as required to meet legal obligations related to our services. Some information may be kept for a set period after an account is closed, as required by applicable law.

3.3 Access Control

Only authorised hibaji staff may access your personal information, and only to carry out their specific responsibilities. Every instance of data access is logged and audited regularly.

3.4 Response to Data Breaches

In the event of a data breach, hibaji will notify affected users as soon as possible and take the necessary remedial action. Our security team remains alert to this around the clock.

hibaji does not sell your personal information to any third party. However, information may be shared on a limited basis in certain circumstances:

4.1 Payment Processors

The information necessary to complete deposit and withdrawal processes is shared with payment platforms such as bKash, Nagad, Rocket, and bank transfer services. This sharing is governed by strict agreements.

4.2 Technology and Service Providers

Limited information sometimes needs to be shared with software and technology service partners, which is essential for maintaining service quality. All such partners operate under strict confidentiality agreements.

4.3 Legal Obligations

If applicable law or a lawful authority order makes it mandatory to provide information, hibaji is required to supply the necessary information in accordance with legal directives. In such cases, every effort will be made to notify the user as far as possible.

4.4 What Will Not Be Done

• Selling information to third parties for marketing or advertising purposes
• Using information for any other purpose without your consent
• Sharing information with competitors or any unauthorised party

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. hibaji uses cookies for several purposes:

• To keep your login session active
• To remember your preferences and settings
• To improve platform performance and speed
• To assist with fraud detection

5.2 Cookie Control

You can block or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to stop working correctly.

5.3 Third-Party Cookies

Some third-party cookies related to payment processing and security services may be used. These cookies are governed by the respective organisation's own privacy policy.

You have the following rights regarding your personal information:

6.1 Right to Access Information

You may request from us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Correct Information

If any information on your account is incorrect or incomplete, you may request that it be corrected. This is generally possible through account settings; for more complex cases, the support team can assist.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing disputes, it may not be possible to delete some information before a set period has passed.

6.4 Right to Object to Processing

You may object to certain types of data processing. hibaji will review such requests and take appropriate action.

6.5 Right to Data Portability

You may request that the information you have provided be given to you in a structured, readable format.

hibaji is a 21+ platform. Information belonging to anyone under the age of 21 is not knowingly collected or processed. Age is verified at registration and effective measures are maintained to prevent minors from gaining access.

If it becomes known that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

hibaji reserves the right to amend or update this privacy policy as needed. When any significant change is made:

• An updated version with a new date will be published on this page
• Registered users will be informed by email or in-app notification
• Reasonable notice will be given before changes take effect

Continued use of the platform after a policy update will be taken to mean you have accepted the revised policy. To learn more about the full rules governing our services, visit our About Us page.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us. Our support team provides service 24/7 in both Bengali and English.

For answers to common questions, you can also visit our Frequently Asked Questions (FAQ) page, which covers a range of questions about data protection and account management.