hibaji FAQ — Deposit, Bonus and VIP

hibaji does not charge any deposit fee on its own. However, your mobile banking app (such as bKash or Nagad) may apply its own transfer charges — that is entirely subject to your payment service provider's policy. Check your app's charge policy before making a deposit, as bank transfers may also carry a small service charge depending on the bank.

Deposits are usually reflected in your account within a few minutes. If it takes more than 15 minutes, first check the confirmation message in your payment app. If the transaction was successful, contact hibaji live chat with that reference number. Our support team will resolve it quickly.

Log in to hibaji, open the deposit menu and select bKash. Send Money to hibaji's bKash number shown on screen and enter your hibaji user ID in the reference field. Once the payment is done, submit that transaction ID on the site — your balance will update shortly.

The minimum deposit amount at hibaji is ৳100 for all payment methods. This applies to bKash, Nagad, Rocket and bank transfer alike. Starting with a small amount is easy, which makes it convenient for new players. The minimum withdrawal amount is ৳800.

The standard processing time for withdrawals at hibaji is 10 to 45 minutes. Requests via bKash, Nagad or Rocket are usually completed within this time. Bank transfers may take additional time depending on the bank. Make sure your wagering is complete before requesting a withdrawal.

The wagering requirement for the welcome bonus at hibaji is 20 times the bonus amount. So if you deposit ৳1,000, you receive a ৳1,500 bonus and your total balance becomes ৳2,500. To withdraw the bonus, you need to wager ৳1,500 × 20 = ৳30,000. This is the sum of all your total bets — not a single winning bet.

After opening a new account at hibaji, the 150% bonus is activated automatically on your first deposit — up to a maximum of ৳15,000. For example, a deposit of ৳20,200 earns a ৳15,000 bonus and the total balance becomes ৳35,200. No separate code is needed to claim the bonus; just hibaji Login and complete the deposit.

Yes, hibaji allows you to cancel a bonus, but doing so will also remove any winnings associated with that bonus from your account. Contact live chat if you want to cancel a bonus. It is important to read the terms and conditions before cancelling, as the deposit portion can only be withdrawn once the bonus is removed from the account.

Most slot games at hibaji count in full toward wagering. Live casino table games and sports betting may contribute partially or at a different rate. The details of how much each game counts are stated in hibaji's bonus terms and conditions. You can also confirm via live chat.

Many slot games have a built-in free spins feature — this is the game's own mechanic, not a separate bonus. For example, landing scatter symbols in Gates of Olympus or Starlight Princess triggers a free spins round. hibaji may offer free spins in periodic promotions — details of those are posted in the promotions section.

In progressive jackpot slots, a small portion of each bet goes into a central pool. The more players bet, the larger the pool grows. When a player hits a specific combination, they win the entire pool amount. The pool then resets and starts building again. RTP on these games is generally a bit lower, but the potential prize can be very large.

Volatility refers to the variation in how often and how much a slot pays out. Low volatility games pay out smaller wins more frequently — good for keeping your balance going longer. High volatility games pay out less often, but when they do the amount can be larger. Fire in the Hole xBomb is known for high volatility, for instance. It is best to choose volatility based on your budget and patience.

Many slot games at hibaji can be played in demo or "fun mode" — with no real money at risk. Demo mode lets you understand a game's mechanics, paylines and bonus features. However, demo mode winnings cannot be withdrawn — you need to play with real money for actual winnings.

Yes, hibaji is fully mobile-friendly. You can make deposits, play games and withdraw through Chrome, Firefox or Safari. No app installation is needed. Android and iOS apps are also available through official channels and offer a smoother experience.

Clear your mobile browser's cache — go to Settings → Privacy → Clear Browsing Data and delete Cache and Cookies. Then reload the page. Also check your internet connection — Wi-Fi is generally faster than mobile data. If the problem continues, let hibaji live chat know.

In most cases, your active bet is safely stored on the server if the connection drops. When you reconnect, you can resume the game from where it left off. Behaviour may vary by game. If you feel a bet or win was not recorded, contact hibaji support with the relevant time and details.

Yes, open hibaji in your browser on any Android or iPhone and use the "Add to Home Screen" option. This creates a shortcut on your home screen that looks like an app icon. Next time, just tap the icon to open hibaji directly without typing the URL in a browser.

hibaji supports both Android and iOS operating systems. It runs well on any smartphone or tablet with a modern browser (updated versions of Chrome, Safari or Firefox). Older phones may occasionally lag on graphics-heavy games — keeping other browser tabs closed generally improves performance.

Cashback is based on your total net loss for the week (total losses minus total wins). A set percentage is paid back depending on your VIP level. For example, a Silver member with a ৳20,000 net loss in a week would receive ৳20,000 × 0.7% = ৳140 cashback. This cashback is credited directly to your account.

hibaji VIP has three levels: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% cashback; and Gold — up to 1.0% cashback. The cashback rate increases as you move to a higher level. You can qualify for the level that best suits your playing style and volume.

hibaji VIP members receive priority support in addition to cashback. Higher levels get access to special promotions and personal offers. Early access to new games or events is also typically given to VIP members. These benefits vary by level and hibaji updates the VIP programme regularly.

To move up VIP levels at hibaji, you need to play regularly and stay active. The more you play, the more you qualify for a higher level. Overall activity matters more than a specific turnover target when moving from Bronze to Silver or Silver to Gold. Contact live chat for full details on how VIP assessment works.